- No returns or exchanges for change of mind, including personalized and custom items.
- Report visible transit damage promptly—preferably within 7 calendar days of delivery.
- Defects, incorrect orders, non-delivery, and mandatory consumer rights remain protected.
Final sales and eligible exceptions
We do not accept returns, exchanges, or refunds because you changed your mind, ordered the wrong size or color, no longer need an item, or approved incorrect personalization. This applies to standard, sale, personalized, and made-to-order products, except where applicable law requires otherwise.
Refunds or other remedies remain available for qualifying transit damage, manufacturing defects, incorrect or missing items, a material failure to match the accepted order, non-delivery, and legally required cancellations.
If an item arrives broken or damaged
Inspect your parcel when it arrives. Please report visible transit damage as soon as possible, preferably within 7 calendar days after delivery. This helps us document the issue and meet carrier deadlines; it does not shorten non-waivable legal rights or bar a defect that could not reasonably be discovered immediately.
- Include your order number, delivery date, and a clear description of the damage.
- Provide clear photos of the damaged item, the shipping label, the outside of the box, and the protective packaging inside.
- Keep the item, carton, packing materials, and all contents until we give instructions. The carrier may request an inspection.
- Do not send the item back, discard it, or attempt repairs before receiving instructions, unless necessary for safety. Tell us if keeping it is unsafe.
Photos or other reasonable evidence can be used to document the issue. If you cannot provide a requested photo, explain the circumstances so we can consider the evidence available.
Defects, wrong items, and missing contents
Contact us promptly if an item is defective, materially different from the confirmed specifications, missing, or not the item you ordered. Include the order number and photos or other available evidence. Custom and personalized items are included in this protection when we made an error or failed to supply the agreed product.
Normal, disclosed layer lines, small seams, minor support marks, or reasonable screen-to-material color variations are not themselves damage. They do not excuse a defect that affects intended function, safety, or conformity with the accepted order.
How we resolve an eligible issue
After reviewing the information, we will arrange an appropriate replacement, repair if suitable and agreed, or refund, taking account of the issue and your applicable rights. A replacement for our error or qualifying transit damage is provided without an additional product or standard delivery charge. If a replacement is not available, not an appropriate legal remedy, or a refund is otherwise required, we will issue the refund.
For an eligible item refund, we refund its purchase price and applicable taxes. Any refundable original shipping charges depend on the affected order and applicable law. If the entire order cannot be delivered or fulfilled, the required refund includes all amounts paid for that unfulfilled order, including shipping charges. Your remedy is not conditional on a carrier reimbursing us.
Return authorization and return shipping
Do not return a product without authorization. We will tell you whether an item must be returned or inspected, provide the correct address, and give a prepaid label or other suitable arrangement when a return is required for our error, a covered defect, or qualifying transit damage.
We do not charge a restocking fee for a covered issue. We do not provide a general change-of-mind return service. Sending an unauthorized parcel does not by itself establish refund eligibility, but does not remove rights the law gives you.
Damage after delivery and approved customer details
Damage caused after delivery by misuse, drops, exposure to heat, unsuitable cleaning, modification, or use outside the product’s stated limits is not transit damage. We may decline a claim where reasonable evidence establishes that the issue was caused by these circumstances, subject to applicable law.
A spelling, measurement, color, quantity, or artwork error in details you supplied and approved is not our production error. If we did not follow the approved details, this exclusion does not apply. We will review disputed facts rather than relying only on a label such as “custom.”
Canceling before shipment
Ask us to cancel as soon as possible. A custom item generally cannot be canceled for a change of mind once approved production has begun. Any charge for separately authorized design work or cancellation must have been disclosed and agreed before the relevant work, and must be permitted by law.
If we cannot ship within the promised time—or within the applicable default period when no shipment time was stated—we will provide the delay notice and cancellation/refund option required by law. If you do not agree to a delay where consent is required, we will cancel and promptly refund the unshipped merchandise as required. We do not replace a required cash refund with store credit.
Refund timing and support
Eligible refunds go to the original payment method where possible. We initiate an approved refund within 7 business days, or sooner if a legal deadline requires it. Statutory deadlines apply from the event specified by law, not from a later internal approval date. Your bank or payment provider may take additional time to post the credit.
Use the support contact on your order confirmation or invoice and include your order number. The seller’s legal name and support address will be published before ordering opens. Do not mail a return to an address found elsewhere without our instructions. Nothing in this policy limits mandatory consumer remedies or lawful payment-dispute rights.