- Review dimensions, materials, and approved custom details before ordering.
- Custom production begins only after the quote and required approvals are confirmed.
- Our refund and shipping policies form part of these terms.
Who these terms apply to
These terms apply to the physical 3D printed products and custom design or printing services sold through this store. “We,” “us,” and “our” mean the seller identified on your accepted quote, invoice, or order confirmation. You must be legally able to enter a purchase agreement, or act with the authorization of someone who is.
Our Refund policy, Shipping information, and Privacy policy should be read with these terms. A written custom quote may add project-specific requirements, but it cannot remove rights that applicable law does not allow you to waive.
Prices, payment, and order acceptance
Review the item, quantity, selected color, dimensions, personalization, delivery address, shipping charge, and applicable taxes before payment. The price and services agreed in your accepted order or quote control. Adding an item to the bag or saving a request does not place an order.
An order is accepted when we confirm acceptance in writing. An automated acknowledgment alone is not acceptance. We may decline a request for unavailable materials, an error that prevents fulfillment, suspected fraud, unlawful use, or a design we cannot safely or lawfully produce. If we decline an order after payment, amounts owed back will be refunded as required by law; we will not substitute a higher price or different product without your approval.
Product descriptions and 3D printed characteristics
Products are physical items unless a listing expressly states otherwise. Phones, remotes, stationery, plants, and other styling accessories are not included unless the listing includes them. Confirm the product dimensions and compatibility with your intended space or device.
Fine layer lines, seams, small support-removal marks, and minor color differences between screens, material batches, or photos can be normal characteristics of 3D printing. These characteristics do not excuse a broken, defective, unsafe, or materially misdescribed item. Any specific dimensional tolerance, surface finish, or performance requirement must be agreed in writing before production.
Custom projects and approvals
A custom quote should identify the design or model, dimensions, material, colors, quantity, price, design fees if any, approval requirements, and expected production or shipment period. Our printer’s build volume is 256 × 256 × 256 mm; usable dimensions depend on the model, material, and orientation. We review each project for fit before accepting it.
You are responsible for checking spelling, artwork, measurements, quantities, and compatibility in the details you approve. Changes after approval may require a revised price and schedule, which must be agreed before extra work begins. We remain responsible for producing the agreed item; approval does not excuse our printing errors or nonconforming work.
Your files, artwork, and intellectual property
Only supply models, images, logos, names, or other content that you own or have permission to use for the requested purpose. Downloading a 3D model does not necessarily grant a commercial printing license. We may request evidence of permission or decline a request that appears to infringe another person’s rights.
You retain your rights in content you provide. You give us a limited permission to review, prepare, modify as agreed, and reproduce that content only as needed to quote, design, produce, deliver, or support your project. We will not use your custom files or confidential project images in our marketing without permission. Ownership or licensing of any newly commissioned design files must be set out in the quote; purchasing a physical print does not automatically transfer editable files or other intellectual property.
Changes and cancellations
Request changes or cancellation as soon as possible through the support channel on your order confirmation or invoice. We will confirm whether production or shipment has started. Custom items generally cannot be canceled for a change of mind once the agreed production begins.
Any design fee or cancellation charge must be disclosed and agreed before the relevant work starts. Separately authorized design work already completed may remain payable only as agreed and permitted by law. Unperformed work is not automatically a nonrefundable fee. These provisions do not limit a required refund for merchandise we cannot ship or for another legally protected cancellation. See the Refund policy for details.
Intended use, materials, and care
Follow the listing’s instructions and use the item only for its stated purpose. Unless expressly confirmed for the specific product, do not assume a printed item is suitable for food contact, hot liquids, dishwashers, open flames, high temperatures, structural loads, children’s safety, or other safety-critical uses. Use an appropriate waterproof insert where required and keep decorative pieces away from heat.
Prototypes are for the testing and evaluation agreed in the quote. You are responsible for testing suitability for your application, but this does not relieve us of responsibility for the specifications and lawful obligations we have accepted.
Shipping, damage, and returns
Production time is separate from carrier transit time. Available shipping services and charges will be shown before payment or confirmed in your quote. Read the Shipping information and Refund policy for delays, damage reports, missing parcels, and eligible remedies.
Sales are final for change-of-mind returns, subject to the exceptions described in the Refund policy and your non-waivable legal rights. We remain responsible for addressing qualifying transit damage, defects, incorrect items, and fulfillment failures.
Responsibility and limits
We are responsible for the product and services described in the accepted order or quote. We do not promise suitability for an undisclosed purpose, an exact screen color match, or performance that was not part of the agreement.
To the fullest extent permitted by applicable law, liability for a claim arising from an order is limited to the amount paid for the affected product or service, and excludes indirect or consequential losses, including lost business or profits. This limitation does not apply to fraud, intentional misconduct, gross negligence, personal injury, or any liability or remedy that cannot lawfully be excluded or limited. Nothing in these terms excludes mandatory warranties, required refunds, or other non-waivable consumer rights.
Policy changes and questions
The terms presented and accepted for your order apply to that order. Later changes generally apply to future orders; we do not retroactively remove rights or add charges to an existing agreement. If a provision cannot be enforced, the remaining provisions continue to apply where lawful.
Customer-service details and the seller’s legal identity will be published before ordering opens. Once you have an order, use the contact details on its confirmation or invoice and include the order or quote number. Do not send a return without instructions.